Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us through convenient channels for fast, clear guidance on registration, deposits, withdrawals, or site navigation. We handle listing and referral enquiries, and we’ll escalate operator-specific disputes where needed. Contact us any time and expect a prompt reply by email or phone during working hours. For urgent problems we prioritise account and withdrawal requests.
| Department | Contact |
|---|---|
| Customer support (accounts & technical) | [email protected] (email response within a few hours) |
| General enquiries | [email protected] (partnerships, media and site questions) |
| Affiliates team | [email protected] (affiliate applications and reporting) |
| Phone | +1 647 812 4593 (voice support Mon-Fri, 09:00-18:00 ET) |
| Working hours | 24/7 email support; phone Mon-Fri 09:00-18:00 ET |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or any matter that requires supporting documents or a written explanation. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account identifiers. Providing this information up front helps us resolve your case faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple account or listing questions are often resolved in a few hours. More complex cases, such as verification or disputed withdrawals, may take longer depending on the issue and third-party involvement; we provide status updates until the matter is resolved.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Please let us know if something could be clearer, a feature you’d like to see, or a problem you’ve encountered. Every message is reviewed carefully by our team and used to improve the service and user experience for other Canadian players. Your input helps us keep the site useful and up to date.